Refund policy

Refund & Returns Policy

90-Day Money-Back Guarantee

We stand behind our products. Every order is covered by a 90-day money-back guarantee: if you are not satisfied for any reason, contact us within 90 days of your purchase date and we will refund your order — even if the bottles are opened or empty.

How to Request a Refund

Email support@mondahealth.com with your order number and the email address used at checkout. Our team will respond within 1–2 business days with the next steps. In some cases we may ask you to return the bottles (used or unused); if a return is requested, return shipping is at your expense unless the product arrived damaged or incorrect.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear on your statement, depending on your bank or card issuer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery with a photo of what you received and we will send a replacement or issue a full refund — no return required.

Subscriptions

Cancelling a subscription stops future charges but does not automatically refund past shipments. Charges within the 90-day guarantee window remain eligible for refund under the guarantee above.

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, first check with your bank or card issuer, then contact us at support@mondahealth.com and we will trace it with our payment processor.